Use this index to find the guide for your current stage. The gateway is functional sample code, not a managed connector or a production-ready service.
- Customer Evaluation: Determine whether BYOVA and this gateway fit an existing voice-agent platform, understand responsibilities, and plan a proof of concept.
- Official BYOVA Developer Guide: Current Webex concepts, Service App, data-source, and onboarding guidance.
- BYOVA with AWS Lex: Complete Webex Contact Center and AWS Lex walkthrough.
- BYOVA with Google CX Agent Studio: Configure the GECX
connector, CES
BidiRunSession, authentication, deployment, and human transfer.
- Local Audio Connector Configuration: Validate the gateway and a Webex Contact Center sandbox before selecting a voice-agent provider.
- Local Development: Install, configure a local-only run, start the gateway, use the monitoring interface, and troubleshoot development issues.
- Configuration Reference: Settings read by the current gateway and connectors, including known sample-only placeholders.
- Testing Guide: Automated tests, HTTP smoke tests, gRPC health checks, and end-to-end validation.
- BYOVA Handoff Summary: Provider-neutral summary metadata contract for human-agent transfer, including validated Agent Desktop behavior.
- Connector Guide: Connector interface, available connectors, and extension pattern.
- Monitoring Interface: Dashboard behavior, Webex OAuth, APIs, and security considerations.
- BYODS Datasource Lifecycle: Discover or register the gateway datasource at startup and renew its JWS before expiry.
- gRPC JWT Authentication: Runtime Webex token validation, datasource claims, deployment modes, and troubleshooting.
- Monitoring Authentication Quick Start: Configure Webex OAuth for the development dashboard.
- Security Configuration: TLS and load-balancer setup guidance.
- AWS Test Deployment Considerations: Sanitized, known-working ALB-to-EC2 test topology, Amazon Lex access, release flow, and validation boundaries. This is not a production deployment design.
- AWS Lex Configuration: AWS credentials and Lex connector settings.
- GECX Setup Guide: Google CX Agent Studio connector, authentication, deployment, and transfer configuration.
- Audio Files: Local audio formats and sample media.
- Protocol Definitions: BYOVA and gRPC schema information.
- Productization and Production Readiness: High availability, capacity, observability, alerting, security, testing, incident response, and launch gates.
- Project README: Overview and quick start.
- Core Gateway: Core server and routing components.
- Utilities: Audio buffer, conversion, recording, and logging helpers.
- Test Suite Notes: Detailed test organization and markers.
Cisco Sample Code License v1.1 © 2018 Cisco and/or its affiliates.