A public record about my experience with www.usestable.com
This repository documents my personal experience with Stable, also known as useStable, at www.usestable.com. Stable markets virtual business address, virtual mailbox, mail scanning, and mail forwarding services for companies.
I used Stable because a U.S. virtual business address is not just a software feature for a non-U.S. founder. Once that address is used with the IRS, banks, payment platforms, customers, vendors, and company records, it becomes part of the company’s operating infrastructure.
This archive explains why I believe Stable / useStable / www.usestable.com mishandled my account, my mail access, my identity documents, and my billing records. It is written from my perspective, based on emails, screenshots, billing records, and my communications with Stable.
This repository is not legal advice. It is a public evidence archive and a personal account of events.
I allege that Stable mishandled my passport after prior communication about keeping the document for an extended period. Even if Stable later apologized or offered membership credit, the passport itself had already been destroyed. That forced me to obtain a new passport and later explain why my identity records changed across Stripe, PayPal, banks, Stable, and other business accounts.
Read: Passport Destroyed by Stable
Stable / useStable / www.usestable.com appeared to market or describe recipient handling in a way that made me believe the service could support real business mail operations. After my business address was already tied to tax, banking, payment, and customer systems, I felt pressured to upgrade to a much more expensive plan or risk losing access to the address and mail.
Read: Unlimited Recipients and Forced Upgrade
Stable closed or refused to restore my account while I still needed time to move a business address, handle mail in transit, and notify institutions. A refund did not solve the real problem: IRS letters, bank mail, customer mail, and government correspondence cannot be fixed by refunding a subscription.
Read: Account Shutdown and Missing Transition Period
I paid for Stable business address / virtual mailbox services, not a donation. Yet the billing descriptor appeared similar to Stable Companions Donations. I later found a related nonprofit website, https://www.stablecompanionscharity.org/, and asked Stable to explain why a commercial service fee appeared this way.
Read: Stable Companions Donations Billing Question
Stable’s Terms of Service at https://www.usestable.com/terms identify Mistro, Inc. dba Stable and reference arbitration. I am documenting how a non-U.S. user can preserve evidence, prepare a dispute notice, file arbitration, and submit consumer complaints.
Read:
- How I Plan to File Arbitration Against Stable
- How I Plan to File a State Attorney General Complaint About Stable
Screenshots are stored in assets/. They include Stable pricing pages, help center pages, upgrade communications, account closure messages, refund / arbitration-related messages, and billing screenshots.
The public screenshots may be redacted or summarized to avoid exposing private personal information.
If you used Stable / useStable / www.usestable.com and experienced similar issues, you can open an issue in this repository:
- account shutdown
- forced upgrade after address lock-in
- mail access problems
- passport or identity document handling issues
- unexplained billing descriptors
- “Stable Companions Donations” or donation-like billing records
- lack of response from Stable support
- missing transition period for mail forwarding
Use the issue template: Share Your Stable Experience
Stable, useStable, www.usestable.com, Mistro Inc dba Stable, Stable virtual address, Stable virtual mailbox, Stable business address, Stable mail forwarding, Stable mail scanning, Stable account closed, Stable forced upgrade, Stable unlimited recipients, Stable Companions Donations, Stable arbitration, Stable complaint.