Customer Support Chatbot Simulation

This project, Customer Support Chatbot Simulation, is created as the final project for the course "Basic Programming with Python (Batch 03) under EDGE Program". The chatbot simulates a customer support system for Banglalink, providing automated responses to common queries based on predefined categories.

Features

1. Query Categorization:

   • Predefined categories for user queries include:

     Recharge	Internet	Call Rate	SIM Replace
     New SIM	Coverage	Offers	Balance
     Caller Tune	Roaming	Bill Payment	Problem
     App	Service Center

   • Each category has a detailed response stored in a JSON file (responses.json).

2. Chatbot Interface:

   • A console-based chatbot where users can type their queries.
   • The chatbot matches queries to predefined categories and provides appropriate responses.
   • Default response for unmatched queries: "Sorry, I couldn't understand that. Please try again."

3. Query Logging:

   • Logs user queries, categories, and responses to a file (query_logs.json) for review.
   • Each log includes:
     • Timestamp
     • User query
     • Matched category
     • Response

4. Log Viewer:

   • Users can view and filter logs by category or date.

5. Personalized Introduction:

   • The chatbot introduces itself as Sazim from "Basic Programming with Python Batch 03".

File Structure

project-directory/
|-- chatbot.py             # Main Python script for the chatbot
|-- responses.json         # Predefined categories and responses
|-- query_logs.json        # Log file for storing user queries and responses
|-- README.md              # Project documentation

How to Run the Project

1. Clone the GitHub repository:

   git clone https://github.com/Sazim2019331087/Final-Project-of-Basic-Python-Programming-under-EDGE-Program/
   cd Final-Project-of-Basic-Python-Programming-under-EDGE-Program

2. Ensure Python is installed on system (Python 3.6 or later).

3. Install any required dependencies (if applicable).

4. Run the chatbot:

   python chatbot.py

5. Interact with the chatbot through the console interface. Use the menu options to:

   • Start a chat session.
   • View or filter logs.

Example Interaction

Customer Support Chatbot
1. Start Chat Session
2. View Logs
3. Exit

Enter your choice: 1

Chat Session: Type 'exit' to end the chat.
You: Balance
Chatbot: To check your balance, dial *124# from your Banglalink number.

You: exit

Customization

• Add or modify categories and responses by editing the responses.json file.
• Logs are stored in query_logs.json and can be filtered by category or date through the menu interface.

About

• Project Title: Customer Support Chatbot Simulation
• Course: Basic Programming with Python Batch 03 under EDGE Program
• Developer: Md. Sazim Mahmudur Rahman

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