Mintlify Docs Edits

docs/agentic-automations.mdx

@@ -1,16 +1,16 @@
 ---
 title: "Agentic Automations"
 ---
 
 ## Overview
 
 Mixpanel Agentic Automations are sub-agents of Mixpanel Agent that you configure once to do recurring analysis work for you, and deliver the result where you already work.
 
 ## Types of Agentic Automations
 
 - **KPI Monitoring** — Watches a metric you own and ships a personalized digest on the cadence you choose. See [below](#kpi-monitoring) for details.
 
 In the future, we're also exploring Research, Event-Triggered, and Data Governance automations. To get early access or help shape these, reach out to your account manager and ask to be connected with our product team.
 
 ## KPI Monitoring
 
@@ -19,42 +19,30 @@
 ### Create a KPI Monitor
 
 <Steps>
-
-
-<Step title="Launch the Automation creation workflow">
-Click '+ Create New' button in your side navigation bar. At the bottom of the 'Analysis' section, click the Automation button.
-
-<Note>
-    Don't see this button? Your organization may not have Mixpanel AI enabled. See the [Mixpanel Agent FAQ](/docs/mixpanel-agent#faq) for how to enable Mixpanel AI features in settings.
-</Note>
-</Step>
-
-<Step title="Pick a cadence">
-
-Digests can be delivered daily, weekly, or monthly. Pick the rhythm that matches how your team operates. Weekly is a balanced default cadence for most teams.
-</Step>
-
-<Step title="Pick the metric to monitor">
-
-Choose any Insights-style event metric — sums, counts, or unique counts over an event you've already instrumented. The agent will use the metric's existing definition as the source of truth for what it watches.
-</Step>
-
-<Step title="Add instructions">
-
-Use the **Instructions** field to tell the agent how to interpret results and what to call out. For example: "Flag anything that deviates more than 2 standard deviations from the 30-day average" or "Focus on week-over-week change, not absolute values."
-
-Instructions shape the digest's commentary, not the underlying query. The agent runs a single, fixed query based on the metric you selected. It cannot run additional queries, pull in other metrics, or take actions. Instructions guide how the agent frames its summary: which comparisons to emphasize, what thresholds matter to you, and what language to use when describing shifts.
-</Step>
-
-<Step title="Pick a delivery channel">
-
-Digests can land in Slack or email. Slack delivery requires the [Slack integration](/docs/features/slack-integration) to be configured for your project.
-</Step>
-
-<Step title="Save the Automation">
-
-The agent runs on schedule — your first digest arrives at the next cadence boundary. You can pause, edit, or delete the Automation at any time.
-</Step>
+  <Step title="Launch the Automation creation workflow">
+    Click '\+ Create New' button in your side navigation bar. At the bottom of the 'Analysis' section, click the Automation button.
+
+    <Note>
+      Don't see this button? Your organization may not have Mixpanel AI enabled. See the [Mixpanel Agent FAQ](/docs/mixpanel-agent#faq) for how to enable Mixpanel AI features in settings.
+    </Note>
+  </Step>
+  <Step title="Pick a cadence">
+    Digests can be delivered daily, weekly, or monthly. Pick the rhythm that matches how your team operates. Weekly is a balanced default cadence for most teams.
+  </Step>
+  <Step title="Pick the metric to monitor">
+    Choose any Insights-style event metric — sums, counts, or unique counts over an event you've already instrumented. The agent will use the metric's existing definition as the source of truth for what it watches.
+  </Step>
+  <Step title="Add instructions">
+    Use the **Instructions** field to tell the agent how to interpret results and what to call out. For example: "Flag anything that deviates more than 2 standard deviations from the 30-day average" or "Focus on week-over-week change, not absolute values."
+
+    Instructions shape the digest's commentary, not the underlying query. The agent runs a single, fixed query based on the metric you selected. It cannot run additional queries, pull in other metrics, or take actions. Instructions guide how the agent frames its summary: which comparisons to emphasize, what thresholds matter to you, and what language to use when describing shifts.
+  </Step>
+  <Step title="Pick a delivery channel">
+    Digests can land in Slack or email. Slack delivery requires the [Slack integration](/docs/features/slack-integration) to be configured for your project.
+  </Step>
+  <Step title="Save the Automation">
+    The agent runs on schedule — your first digest arrives at the next cadence boundary. You can pause, edit, or delete the Automation at any time.
+  </Step>
 </Steps>
 
 ### What's in a digest
@@ -64,11 +52,50 @@
 
 ## Limits
 
 - **Automations per user per project.** Free: 5, Growth: 10, Enterprise: 20.
 - **Metric types.** KPI Monitors today support Insights-style event metrics only. Funnel and retention metrics aren't yet supported.
 - **Delivery channels.** Slack and email are available today
 - **Cadence.** Daily, weekly, or monthly. There's no per-user delivery window control yet (e.g., "weekdays 8–10am local").
 
 <Note>
-    Have feedback or want to help shape what's next for Agentic Automations? Reach out to your account manager and ask to be connected with our product team.
+  Have feedback or want to help shape what's next for Agentic Automations? Reach out to your account manager and ask to be connected with our product team.
 </Note>
+
+<Steps>
+  <Step title="Launch the Automation creation workflow">
+    Click '\+ Create New' button in your side navigation bar. At the bottom of the 'Analysis' section, click the Automation button.
+
+    <Note>
+      Don't see this button? Agentic Automations are in beta. If you'd like access, please reach out to your Mixpanel account team to join the waitlist.
+    </Note>
+  </Step>
+  <Step title="Pick a cadence">
+    Digests can be delivered daily, weekly, or monthly. Pick the rhythm that matches how your team operates. Weekly is a balanced default cadence for most teams.
+  </Step>
+  <Step title="Pick the metric to monitor">
+    Choose any Insights-style event metric — sums, counts, or unique counts over an event you've already instrumented. The agent will use the metric's existing definition as the source of truth for what it watches.
+  </Step>
+  <Step title="Pick the metric to monitor">
+    Choose any Insights-style event metric — sums, counts, or unique counts over an event you've already instrumented. The agent will use the metric's existing definition as the source of truth for what it watches.
+  </Step>
+  <Step title="Add instructions">
+    Use the **Instructions** field to tell the agent how to interpret results and what to call out. For example: "Flag anything that deviates more than 2 standard deviations from the 30-day average" or "Focus on week-over-week change, not absolute values."
+
+    Instructions shape the digest's commentary, not the underlying query. The agent runs a single, fixed query based on the metric you selected. It cannot run additional queries, pull in other metrics, or take actions. Instructions guide how the agent frames its summary: which comparisons to emphasize, what thresholds matter to you, and what language to use when describing shifts.
+  </Step>
+  <Step title="Pick a cadence">
+    Digests can be delivered daily, weekly, or monthly. Pick the rhythm that matches how your team operates — daily is a good default for most active KPIs.
+  </Step>
+  <Step title="Pick a delivery channel">
+    Digests can land in Slack or email. Slack delivery requires the [Slack integration](/docs/features/slack-integration) to be configured for your project.
+  </Step>
+  <Step title="Pick a delivery channel">
+    Digests can land in Slack or email. Slack delivery requires the [Slack integration](/docs/features/slack-integration) to be configured for your project.
+  </Step>
+  <Step title="Save the Automation">
+    The agent runs on schedule — your first digest arrives at the next cadence boundary. You can pause, edit, or delete the Automation at any time.
+  </Step>
+  <Step title="Save the Automation">
+    The agent runs on schedule — your first digest arrives at the next cadence boundary. You can pause, edit, or delete the Automation at any time.
+  </Step>
+</Steps>

docs/response-times.mdx

@@ -2,14 +2,14 @@
 title: "Response Times"
 ---
 
 Mixpanel Support Engineers are always ready to lend their product expertise and share tips to help you get the most out of your Mixpanel experience. This article will cover:
 
 1. Contacting Mixpanel Support
 2. Support Offerings and Response Times
 
 ## Contacting Mixpanel Support
 
-1. If you're logged in to Mixpanel, click on “Contact Support” in the Help Menu: 
+1. If you're logged in to Mixpanel, click on “Contact Support” in the Help Menu:
    <Frame>
      <img
        src="/images/Screenshot-2026-06-25-at-12.38.38-PM.png"
@@ -23,7 +23,7 @@
 
 ## Support Offerings & First Response Times
 
 Our Support Engineers are located all over the world – in San Francisco, Barcelona, London, Singapore, Bangalore and Tel Aviv – and we strive to respond to support issues as quickly as possible. Support offerings vary depending on your Mixpanel plan.
 
 | Plan | Critical FRT\* | Normal FRT\* | Hours of Operation |
 | --- | --- | --- | --- |
@@ -37,12 +37,16 @@
 
 \*\* Add-on Support Plans are available for purchase with the Enterprise plan.
 
+### AI Help Chat
+
+If you're logged into Mixpanel, you can access the AI Help Chat via the Help Menu. This allows you to open a ticket with Mixpanel Support (FRTs apply) or troubleshoot your issue with the AI Help Chat agent directly. As opposed to the [Mixpanel Agent](/docs/mixpanel-agent), the AI Help Chat does not have access to your reports and data. The AI Help Chat can assist in troubleshooting most issues and escalate to Mixpanel Support if necessary. 
+
 ## Ticket Priority Definitions
 
 If you’re experiencing a persistent, widespread issue or cannot access your account, we'll prioritize your ticket as Critical. General product questions like how to use a feature, help understanding a report, or submitting a feature request will be categorized as Normal priority.
 
 To see if there are any incidents affecting Mixpanel services, visit Mixpanel’s [Status Page](https://www.mixpanelstatus.com/) (or subscribe to receive notifications of future status updates). For all other issues, we’ll do our best to respond according to the table above and the severity of the issue. In the meantime, feel free to review our other resources:
 
 - [Mixpanel Slack Community](https://www.mixpanel.com/community-slack): Crowd-source Mixpanel solutions and submit product ideas
 - [Mixpanel Docs](/): Best practices, user guides, and frequently asked questions
 - [Mixpanel API Reference](/reference/overview): API integration tutorials