Debug logs

To provide more details on your issue we recommend you to give us debug logs from your device.

Here is an instruction how to get it:

Android < 4.1

1. Start Xabber
2. Enable “Debug log” in Menu → "Settings → “Debug settings”
3. Go back to the contact list and select Menu → “Exit”
4. Install CatLog:
   https://play.google.com/store/apps/details?id=com.nolanlawson.logcat
   or
   http://goo.gl/OBPm6
5. Start CatLog
6. Select Menu → “Record”
7. Start Xabber
8. Wait for the issue
9. Open CatLog
10. Select Menu → “Stop Recording”
11. Select Menu → “Send”
12. Send log file to your own email

Android >= 4.1

1. Start Xabber
2. Enable “Debug log” in Menu → "Settings → “Debug settings”
3. Go back to the contact list and select Menu → “Exit”
4. Install Android SDK to your PC
   http://developer.android.com/sdk/index.html
5. Connect your phone to your PC
6. Start logging from your PC
   http://developer.android.com/tools/help/adb.html#logcat
7. Start Xabber
8. Wait for the issue
9. Stop loggin
10. Send log file to your own email

N.B:
That log will probably contain your unencrypted passwords if connection or reconnection has been occurred while recording.
So you’d better use a temporary password for this operation or just edit the log and wipe passwords out before you send us this information.