Calisphere "Contact Us" form: update to post form data to Freshdesk

[aturner]

This would streamline Helpline’s workflow (we can collectively triage requests in Freshdesk, now that they’re fully utilizing that system; also will hopefully benefit from Freshdesk’s spam filtering). UCOP IT also has concerns about our existing OAC-FEEDBACK-L and CALI-L listservs, which use Amazon SES to send feedback emails. There is no email authentication configured.

Proposed workflow notes: https://docs.google.com/document/d/1pV6ozUh8p4qz3L8tXr4OPE5QQGKwfY6b13TuvBtj3nU/edit?usp=sharing

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OAC form (see ucldc/cinco#892):

• https://github.com/cdlib/dsc-role-account/tree/amazon_linux_2/djsite/contact
• Posts directly to OAC-FEEDBACK-L@LISTSERV.UCOP.EDU (per Contact page cinco#431)

Calisphere form:

• https://github.com/ucldc/public_interface/tree/master/calisphere/templates/contact_form
• Posts to cali-l@ucop.edu, which in turn posts to CALI-L@LISTSERV.UCOP.EDU?